We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. This role requires fluency in French to effectively engage with customer stakeholders who are not conversant in English. The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customerâs transformation journey to AWS Cloud over the next four years.
Experience Required: 10â15 Years
Location: EVRY-COURCOURONNES (Francia). Al sur de ParĂs.
Languages: Fluent in French (written and verbal), proficient in English
Key Responsibilities:
- Act as the primary onsite interface for customer stakeholders across IT and business functions.
- Manage delivery of IT operations services including:
- Network & Storage
- Backup (Commvault)
- OS Patching
- Lead and coordinate high-priority incident resolution involving:
- Customer IT teams
- Third-party IT vendors
- Product support teams (e.g., Nutanix, Oracle, Commvault)
- Ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team.
- Drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions.
- Demonstrate ownership and accountability for service outcomes and customer satisfaction.
- Collaborate with offshore teams to ensure alignment with Customer and ITCi processes.
- Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations.