En Inetum España abrimos proceso para incorporar en Madrid un perfil con > 2 años de experiencia en desarrollo java, con proactividad y con interés por aprender a hacer integraciones en un producto y con motivación por aprender Genesys Cloud.
Technical skills:
Java Development and Customization
• Develop microservices in Java to enhance Genesys Cloud features,
• Implement connectors and middleware to facilitate data exchange between different
applications and Genesys Cloud.
• Automate processes and workflows via specific scripts and applications.
• Optimize the performance of developed services and ensure their scalability.
Genesys Cloud Development and Integration
• Design, develop, and configure interaction flows (IVR, routing, voicebot, bots, chatbot,
emails, SMS, messaging, social network, call campaigns, email campaigns, etc.) on
Genesys Cloud.
• Implement and configure ACD strategies, queues, and call management strategies
across various channels.
• Develop and integrate Web Services (REST APIs) to connect Genesys Cloud to the
company's information systems.
• Ensure the integration of Genesys Cloud solutions with CRM tools, databases, etc.