Engineer Server Virtualisation

Inetum Managed Services Operations provides Managed Services for multiple customers across Europe on a 24 by 7 basis. Managed Services Operations is structured on 3 main levels of technical competence: Support Technician, Support Engineer (system administrator) and System Engineer. The 3 levels act as a team to ensure customer satisfaction.

As a Systems Engineer (2nd Line Support Engineer), you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.
 

Responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution;
• Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution;
• Providing 2nd-level support by: researching, diagnosing, troubleshooting, identifying solutions, carrying out configurations, performing upgrades, carrying out migrations;
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
• Write and maintain documentation.