Objective:
Ensure the design, implementation, and evolution of ServiceNow solutions that meet business needs, guaranteeing technical quality and integration with the monitoring ecosystem. Lead technical aspects of digital transformation projects in IT service management.
Key Responsibilities:
- Actively participate in technology consulting projects, from pre-sales to production delivery.
- Identify, gather, and document functional and technical requirements with business and IT stakeholders.
- Design technical solutions on ITSM platforms, preferably ServiceNow, including integrations with monitoring, incident, and performance tools.
- Translate business requirements into development specifications aligned with ITIL best practices and ServiceNow recommendations.
- Configure and develop simple components in ServiceNow.
- Support the architecture design of ServiceNow solutions in collaboration with the architecture team and other technical teams.