Context: The Ops for Secure GPT will ensuring the smooth and effective operation of the recently deployed internal service that offers secure and compliant access to Generative AI solutions, based on chatGPT, for AXA employees.
Services:
- Identifying and troubleshooting issues related to the service, while also taking the initiative to drive improvements in processes and procedures. The Ops and Service Manager will work alongside the broader Secure GPT team to deliver exceptional customer service to internal stakeholders.
Deliverables:
- Monitoring the Secure GPT service, identifying issues and ensuring swift resolution;
- Service issues and incidents, driving through to resolution and communicating updates to stakeholders;
- Identifying opportunities for improvement in the processes and procedures related to the Secure GPT service, and driving implementation of these improvements. (Ex: Observability automation improvement: alerts, dashboards, queries,..);
- Acting as a point of escalation for stakeholders seeking assistance with Secure GPT;
- Supporting the broader Secure GPT team in delivering exceptional customer service to internal stakeholders.