đ
Boar Signal
Jobs
Companies
Pricing
L1 - IT Infrastructures Support at Inetum | Boar Signal
Home
/
Jobs
/
Inetum
/
L1 - IT Infrastructures Support
Inetum
·
Operator - PT
L1 - IT Infrastructures Support
đ Share
Apply
Apply
đ Lisbon, Lisbon, Portugal
On-site
Full-time
Senior
Posted 3/4/2026
via smartrecruiters
react
ai
infrastructure
Job Description
Active monitoring of our customersâ IT infrastructures (servers, network devices, applications);
Reaction on all alerts as defined within the process binders;
Analysis of support requests sent by our customers by phone, email or web submit into our Incident management application;
Timely logging of every support request in the ticketing systems;
Accurate ticket documentation of the support request and troubleshooting steps taken;
Tickets follow-up and escalation in accordance with priority, impact and SLAs;
Regular feedback to the affected clients on the status of the support request in accordance with priority;
Ownership and responsibility for all tickets assigned on the queue;
Execution of proactive health checks according to already defined checklists;
Punctual follow-up and accurate recording of the performed checks;
Works in close collaboration with the colleagues to ensure that service delivery to the customer is of the highest standard;
Works in accordance with Managed Services Operations quality standards, procedures, processes and work instructions;
Attendance in trainings and team meetings.
About Inetum
Inetum
https://careers.smartrecruiters.com/inetum2
Similar Jobs
Inetum
PMO (French Speaker)
đ Lisbon, Lisbon, Portugal
Inetum
TĂ©cnico/a de soporte N1 sector pĂșblico modalidad presencial
đ Valencia, VC, Spain
Apply for this position