We are looking for a Customer Support – Delivery professional to join our team, providing direct support to clients and ensuring high‑quality follow‑up and incident resolution. If you have an analytical mindset, a strong customer focus, and the willingness to learn about technologies and financial markets, this opportunity is for you!
🎯 Main Responsibilities
- Act as the first point of contact for clients, providing front‑line support.
- Log questions, incidents, issues, and requests with complete and accurate information.
- Research and respond to calls, emails, and tickets in a professional and timely manner, in line with internal procedures.
- Perform first‑level technical troubleshooting, including basic diagnostics on applications running on AS400 environments, and resolve issues whenever possible.
- Execute reporting, data extraction, and application configuration requests, including tasks involving AS400‑based systems when applicable.
- Escalate incidents to higher support levels based on established procedures.
- Keep customers regularly informed about the status and progress of their requests.
- Support internal project and development teams during new product release rollouts.
- Contribute to the continuous improvement of monitoring, measurement, and alerting practices and tools.