As a Website Specialist, you contribute to digital profitable growth in your sales market, playing a critical role in securing the end to-end digital experience of our customers that drives brand perception, sales growth, and profitability. â
In this role, you are responsible for the end-to-end functionality of our owned digital transactional channels, driving seamless customer journey by supporting in securing that our technical platforms are enabling our commercial plans and customer offer.
Key Responsibilities
Results â
- Ensure seamless website operations across all owned digital channels by monitoring performance, reporting regularly, benchmarking against competitors and identifying actionable insights.
- Secure commercial readiness by leading technical preparation for global and local campaigns, ensuring product availability, full enrichment and shoppability for new launches.
- Drive optimisation and conversion through A/B testing, improving site functionality and managing incidents, disturbances and changes with clear prioritisation and stakeholder visibility.
- Safeguard digital product integrity by approving site changes, tracking postârelease performance and contributing to a supportive, peopleâfirst team culture aligned with annual HR goals.
Teams
- Support strategic alignment and leadership by reporting to the Regional Head of EâCommerce and ensuring transparent communication on project progress, priorities and decisions.
- Drive crossâfunctional collaboration with Digital Experience, Ecommerce Operations, CRM and other partners to define project scope, align ways of working and set priorities that strengthen selling and the customer experience.
- Translate business needs into technical action by coordinating with technical teams, helping to execute the digital roadmap and implementing new features that support both shortâ and longâterm strategy.
- Contribute to commercial and customerâcentric outcomes by supporting site updates, campaign activities, A/B testing and the development of a seamless customer journey within the regional eâcommerce team.
Approach
- Turn customer insight into action by using data, trends and feedback to drive meaningful shortâ and longâterm improvements, proactively solving problems and enhancing the shopping experience.
- Ensure strong project delivery through comprehensive planning, accurate execution and a high level of attention to detail, while remaining flexible to adâhoc needs and shifting priorities.
- Support innovation and operational excellence by staying informed on industry best practice, resolving technical issues in partnership with relevant teams and maintaining a focus on quality.
- Lead with influence by communicating effectively, inspiring others and contributing to personal and team development through a proactive, collaborative way of working.