Key responsibilities:
路 Implement and deploy Microsoft Dynamics CE
路 Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
路 Gather and understand client functional requirements
路 Perform gap analysis between a client鈥檚 requirements and the functionality within Microsoft Dynamics CE
路 Configure the application to meet a client鈥檚 requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
路 Identify creative workarounds to meet requirements without the development of custom code
路 Understand the functional capabilities and limitations for out of the box functionality as well as custom code
路 Create technical specifications
路 Design and integrate business processes and data flows between CRM applications and
路 other applications, such as back office/ERP applications
路 Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training)
路 Develop high level project work plans
路 Provide technical support to existing CRM clients
Hitachi Solutions
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