Job Description: Functional Lead – Inventory Management, Stock Maintenance, and Field Services (Electronics Service Centers, .NET Project Implementation)
Position Overview:
We are seeking an experienced and versatile Functional Lead to oversee inventory management, stock maintenance, and field service operations for a .NET-based project implementation. This role is critical in designing and delivering tailored solutions for electronics service centers, ensuring streamlined processes, efficient resource management, and superior service delivery. The ideal candidate will have 10+ years of relevant experience in inventory and field service management, combined with hands-on expertise in functional design and implementation for technology-driven projects.
Key Responsibilities:
- Functional Leadership:
- Act as the subject matter expert (SME) for inventory management, stock maintenance, and field service operations.
- Lead the design and implementation of .NET-based solutions to meet the unique needs of electronics service centers.
- Align system functionalities with business goals, ensuring efficiency and compliance with industry standards.
- Requirement Gathering and Stakeholder Collaboration:
- Collaborate with business leaders, service center managers, and IT teams to gather detailed requirements.
- Analyze existing workflows for inventory, stock maintenance, and field services to identify gaps and areas for improvement.
- Translate business requirements into functional specifications for the development team.
- Solution Design and Implementation:
- Develop and optimize workflows for inventory control, parts tracking, repair orders, and field service management.
- Ensure integration of inventory systems with field service operations for seamless allocation of parts and resources.
- Oversee the implementation of serialized stock tracking and warranty management solutions.
- Process Optimization:
- Identify inefficiencies in inventory, stock replenishment, and field service logistics.
- Propose and implement best practices for reducing downtime, improving part availability, and enhancing service quality.
- Establish KPIs and reporting mechanisms to monitor performance and drive continuous improvement.
- System Integration and Testing:
- Collaborate with development and QA teams to ensure the integration of inventory and field service systems within the .NET framework.
- Lead functional testing, system integration testing, and user acceptance testing to validate solutions.
- Address and resolve issues identified during testing phases.
- Team Leadership and Training:
- Lead cross-functional teams, providing guidance on functional processes and system requirements.
- Develop training materials and deliver workshops for end-users and stakeholders.
- Foster collaboration between service center teams, inventory managers, and field service personnel.
- Post-Implementation Support:
- Provide ongoing support for inventory and field service systems, addressing user concerns and system enhancements.
- Monitor system performance and recommend upgrades or optimizations as needed.
Qualifications and Skills:
- Bachelor’s degree in Supply Chain Management, Information Systems, Electronics Engineering, or a related field.
- 10+ years of experience in inventory management, stock maintenance, and field service operations, preferably for electronics service centers.
- Proven expertise in .NET project implementations, including functional design and system integration.
- Strong knowledge of inventory control principles, serialized stock tracking, and part lifecycle management.
- Familiarity with field service workflows, resource scheduling, and SLA management.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Strong leadership and communication skills, with experience managing cross-functional teams.
- Proficiency in databases (e.g., SQL Server) and understanding of API integrations for inventory and field service systems.