The Role
We are looking for a Senior User Researcher to join our User-Centred Design (UCD) practice.
You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Senior User Researchers play a key role in helping teams understand real user needs, behaviours and contexts, and ensuring those insights shape decisions throughout the design and delivery process.
This role involves working across the full lifecycle of digital services, from early problem exploration and discovery through design and delivery to live service improvement.
You will collaborate closely with designers, project and product managers, engineers and stakeholders to ensure services and products are grounded in evidence and informed by a deep understanding of users.
Key Responsibilities
Research strategy and planning
- Plan and deliver research activities that help teams understand user needs, behaviours and pain points
- Select appropriate research methods based on the problem being explored and the stage of delivery
- Contribute to shaping research strategies for complex products or services
- Ensure research activities support evidence-based decision making within delivery teams
Conducting and synthesising research
- Conduct qualitative and quantitative research using a range of appropriate methods
- Analyse and synthesise research findings to generate meaningful insights
- Translate research findings into clear recommendations that support product and service decisions
- Help teams understand the implications of research insights for design and delivery
Working across the delivery lifecycle
- Contribute to early problem exploration and discovery activities
- Support design and delivery teams in testing concepts and validating design decisions
- Ensure research insights continue to inform improvements once services are live
- Help teams develop an ongoing understanding of user needs as services evolve
Collaboration and consulting
- Work closely with designers, service designers, engineers, project and product managers in multidisciplinary teams
- Facilitate research activities with stakeholders and support teams in interpreting research findings
- Communicate insights clearly to both technical and non-technical audiences
- Support teams in making decisions grounded in evidence and user insight
Contributing to design practice
- Advocate for user-centred and evidence-based approaches within delivery teams
- Promote ethical research practices and inclusive research approaches
- Support and mentor less experienced researchers where appropriate
- Contribute to improving research practices and knowledge sharing within the UCD team