Reporting to the Area Manager, the Property Manager is responsible for the day-to-day operation and financial performance of building(s) within a diverse portfolio of market based residential and mixed-use properties, providing superior property management and excellent customer service in support of organizational and University goals. In addition to supervising the local site operations team, the Property Manager works closely & collaboratively with the area leasing coordinator, financial analyst, , contracts manager and other stakeholders for the successful operation of the portfolio. Duties and responsibilities include but are not limited to the following.
Job-Specific Responsibilities:
- Ensure code compliance and the proper operation of all life safety systems and activities
- Ensure compliance with OSHA, ADA, BERDO, BEUDO, zoning, and other municipal and University regulatory requirement
- Assist in preparation, management and implementation of various budgets consistent with departmental plans, goals & initiatives
- Assist the Area Manager in preparing periodic management reports
- Participate in on-going revision & implementation of operating policies and procedures
- Manage the field office and staff, including payroll, performance reviews, and time-off schedules.
- Coach, mentor, and develop direct reports.
- Ensure the timely completion of work orders and other resident/property services
- Monitor 24 hour on-call services for the portfolio, responding in a support function as needed
- Consistently strive for positive resident and community relations.
- Ensure proper operation of facilities, grounds and systems
- Coordinate & manage unit improvement, unit renovation and common area operating projects
- Manage unit turnover processes in coordination with the leasing department
- Maintain preventative maintenance schedules and records
- Walk your buidings on a regular basis to assess the quality of work from employees, vendors, and assess any necessary maintenance needs
- Manage vendors and service relationships, including the timely processing of invoices
- Oversee purchasing of all buildings supplies and equipment
- Attend position/industry related training as required
- Perform annual unit inspections and regular building inspections to inform operating and capital projects.
- Liaise as needed with University colleagues both inside and outside of HUH.
- Participate as needed with any operations related communication with residents within the portfolio
- Ensure proper operation of facilities, grounds and systems
- Serve as needed as operational representative in operating and capital improvement projects
- Maintain inventory of portfolio mechanical equipment including lifecycle, building impact, energy use, and provisioning for future replacement
- Stays up to date in new processes and innovation relevant to the multifamily housing industry
- Other duties as assigned
Administrative Support
- Provides general administrative support to Area Manager; also supports cross-unit scheduling for HUH managers.
- Oversees the a/p process for all operational invoices for their area
- Reviews purchasing card transactions and coordinates with teams to ensure departmental compliance with University policies and best practices
- Participate in the onboarding of new HUH staff - working with HR and HUIT to complete New User Form and monitor progress of field tickets, outfitting onsite and remote work setups, developing a training plan with the hiring manager.
- Provides administrative training to new administrative and field hires; engages other administrative support staff as needed to accomplish work; acts as resource and provides backup support for other administrative staff within HUH as needed and facilitating awareness of University policy; Represents department in Campus Service-wide administrative initiatives.
Systems Support
- Administers the Yardi system: adds new staff/tenants to platform, submit Work Orders for HUH and/or on behalf of tenants
- Document management support, including archives
- Assists with internal systems as backup to Property Administrators: CCure, Yardi, Premisys, etc
- Serves as departmental coordinator a resource for key business systems: B2P, Concur, etc
- Organizes and implements administrative systems and procedures, performing necessary support duties as needed. Responsible for maintaining up to date and accessible documentation of processes for which this position has primary accountability
Other Support
- Completes special projects as assigned
- Performs related duties as required