The Leasing Administrator for Housing and Leasing is the primary contact for housing and leasing information to Harvard University affiliates. These efforts will enhance HUH鈥檚 ability to meet the University鈥檚 goal to support vibrant campus neighborhoods, strong financial stewardship, cutting-edge sustainability measures, and flexibility to meet future university needs. The Leasing Administrator reports to the Assistant Director of Housing and Leasing Services for Harvard University Housing.
Job-Specific Responsibilities:
Administrative Support
- Responding timely and accurately to customer and resident inquiries regarding housing and leasing information by telephone, email and in-person.
- Follow-up and daily conflict resolution with applicants and residents as necessary via email, phone, and walk-in communication.
- Review, follow-up if necessary, verify, and process HUH resident sublet requests.
- Approve sublet postings on HUH off campus housing website. Investigate websites to ensure HUH sublet postings are in accordance with policy and tracks unauthorized advertisements.
- Log, copy, and file leases received by applicants.
- Archive lease documents as needed.
- Assist Leasing Coordinators and Application and Leasing Coordinator during high work volume periods.
- Participate in projects and train new employee/s or colleagues.
- Assist in reviewing and revising Harvard University Housing Policies & Procedures.
- Participate in Harvard University School鈥檚 admit days and open houses to promote Harvard University Housing.
- Participate in committee and subgroup cross collaboration meetings.
Systems Support
- Process and manage tenant accounts in Yardi leasing database.
- Process leasing related documents: Yardi (Voyager, Caf茅, SiteManager), DocuSign, etc.
Other Support
- Completes special projects as assigned.
- Performs related duties as required.