Client Services Associate

The Client Services Associate is is responsible for providing exceptional support to Guardant Health’s customers, clinical laboratory, country representatives, finance team and Public-Private-Partnership labs. The Client Services Associate as part of a hybrid and dynamic operations model works across Client Services, Supply Chain and Billing and must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

The Client Services Associate will support Guardant Health’s day-to-day operation, in-time-in-full white-glove service delivery across all operational aspects and should be able to triage workloads and inquiries. Key focuses will be on ensuring that accounting and revenue cycle and supply chain operations are efficiently managed and completed promptly.

Essential Duties and Responsibilities:

• Receive and respond to telephone, email, web and other customer, country and patient inquiries.
• External and internal customer outreach to obtain missing information, to support collections and to inform.
• Enter new customer information in Salesforce.
• Adhere to SOP’s pertaining to Operational requirements, ensuring high-quality and good document practice.
• Appropriately field calls for payment collection or reimbursement and billing and process them.
• Ensure to work closely with other Client Service teams to ensure exceptional support to Guardant Health customers.
• Assist with maintaining updated training materials.
• Assist with department projects as dictated by Leadership.
• Other administrative duties.