Get to Know the Team
We are a dynamic group focused on delivering the best food delivery experience for our users. We work with restaurants, delivery partners, and customers to ensure that everyone has a seamless experience. The team is involved in different aspects, including partnerships with restaurants, logistics for delivery, customer service, and marketing.
Get to Know the Role
You will manage and experience establishing communication and engagement with prospects with our SMB merchants (restaurant partners), ensuring their success on the GrabFood platform.
You will report to Account Management Lead, GrabFood.
You will work onsite at HCM City.
The Critical Tasks You Will Perform
- Be a primary contact for assigned SMB restaurant partners, providing guidance to promote their performance on the GrabFood platform.
- Analyze account performance data and develop strategies to increase order volume, customer satisfaction, and overall revenue.
- Conduct regular check-ins and meetings with SMB restaurant partners to address concerns, share insights, and identify growth opportunities.
- Weekly go see the offline restaurant to explore about market intelligence, competitor review, on-ground activities.
- Collaborate with other teams including MKT, Planning, Ops, Drivers to resolve issues and implement new projects that enhance the GrabFood experience for both restaurants and customers.
- Monitor industry trends and competitor activities to provide valuable insights to restaurant partners and team members.
- Develop relationships with main decision-makers within assigned accounts.
- Present monthly and quarterly performance reports and recommendations to both our teams and restaurant partners.