Job description
Customer Service Executive plays a critical role in providing an interface between customers and the client company. They are required to answer incoming calls from customers for various reasons like answer inquiries, resolve complaints, provide information, and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction.
The candidate should possess good listening skills, and the ability to response quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. There are several primary responsibilities common to this occupation:
What youâll need to bring to the party
- - Excellent interpersonal skills, written and oral communication skills.
- - Strong phone contact handling skills and active listening.
- - Great attention to detail, good analytical and problem-solving skills.
- - Ability to multi-task, prioritize and manage time effectively.
- - Work independently and as part of a team.
What youâll be doing
- - Handle daily customerâs order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.
- - Handle daily customersâ incoming and outgoing calls, emailing.
- - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- - Follow up to ensure that appropriate actions were taken on customersâ request.
- - Regular feedback to the management customerâs comments, feedbacks on our products and services.
- - Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
- - Assist in new product testing, implementation and launches.
- - Responsible for deploying and applying all company policies, procedures and standards.
- - Perform and achieve the KPI as assigned.
- - Contribute to team effort by accomplishing related results as needed