THE POSITION:
The most important aspect of the position of the Director / Associate Director of Global Medical Affairs is being responsible for managing complex projects across medical content development, Medical / Legal / Regulatory (MLR) Review, Medical Affairs (MA) Operations & Excellence, etc. This role also serves as both Client Manager and Project Manager for these projects and as well as people manager for European based Medical Affairs team. Additionally, this individual will be part of the MA leadership team that will support development of MA strategies, solution offerings, technology / innovation, and building and managing MA teams. This person will collaborate closely with other global leaders within our Global Medical Information and Medical Affairs service line and other business units across EVERSANA to further strengthen the vision of an Integrated Medical Affairs solution offering. This person may partner with other Medical Affairs leads by managing multiple complex deliverables for internal and external clients with a team of resources, including both full-time employees and consultants.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Project & Client Management
- Lead and manage complex, cross-functional Medical Affairs projects, including medical content development, MLR (Medical/Legal/Regulatory) review processes, MA operations, and MA consulting.
- Serve as the primary Client/Project Manager for assigned client projects, ensuring timely delivery, quality standards, and strategic alignment with client objectives.
- Oversee project teams composed of internal staff and external consultants, ensuring effective collaboration and resource utilization.
Medical Affairs Strategy & Leadership
- Contribute to the development and execution of Global Medical Affairs strategies, aligning with broader organizational goals and client needs.
- Actively participate in the MA leadership team to shape solution offerings, drive innovation, and support business growth.
- Support the design and implementation of scalable Medical Affairs models and frameworks across therapeutic areas and geographies.
- Lead and manage the development of the positioning and marketing information related to EVERSANA鈥檚 Europe Medical Affairs and related consulting services. Including, oversight of capabilities presentations, development of case studies, white papers, publications, and information on EVERSANA.com.
- Create/Drive Thought leadership in partnership with MA / MI leadership team across via position papers, webinars, conferences, social media, and other channels, collaborating with marketing and commercialization team to run marketing campaigns on new opportunities.
- Maintain a deep understanding of the European market, requirements, regulations, industry standards, and best practices that impact Medical Affairs.
- Build relationships with European and Global Medical Affairs leaders to increase awareness of EVERSANA鈥檚 MA / MI services and drive business growth.
Operational Excellence & Innovation
- Drive continuous improvement in Medical Affairs operations, including process optimization, technology adoption, and performance metrics.
- Champion the integration of digital tools and platforms to enhance medical content delivery, stakeholder engagement, and operational efficiency.
- Collaborate with internal stakeholders to identify and implement innovative approaches to Medical Affairs service delivery.
Cross-Functional Collaboration
- Partner closely with leaders across Global Medical Information, Global Medical Affairs, and other EVERSANA business units to deliver integrated, best-in-class solutions.
- Facilitate cross-functional alignment and communication to ensure consistency and excellence in Medical Affairs deliverables.
- Represent Medical Affairs in strategic discussions with internal and external stakeholders, including clients and industry partners.
Team Development & Management
- Build, mentor, and manage high-performing Medical Affairs teams, fostering a culture of collaboration, accountability, and professional growth.
- Support recruitment, onboarding, and training of new team members (FTEs and consultants) to ensure capability alignment with evolving business needs.
- Promote knowledge sharing and best practices across teams and projects.
- Manage and lead European based Medical Affairs team.
Client Servicing & Relationship Management
- Cultivate Trusted Partnerships: Build and maintain strong, long-term relationships with client stakeholders, acting as a strategic advisor and trusted partner in Medical Affairs transformation.
- Client Satisfaction & Retention: Monitor client satisfaction through regular check-ins, feedback loops, and performance reviews; proactively address concerns to ensure high retention and repeat business.
- Strategic Account Growth: Identify opportunities to expand EVERSANA鈥檚 footprint within client organizations by aligning new offerings with evolving client needs and priorities.
General:
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assignedConsistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.
PEOPLE LEADER
People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:
- Manage and lead European based Medical Affairs team
- Responsible for and oversee their respective department.
- Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
- Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.
EXPECTATIONS OF THE JOB:
- Travel Up to 25%.
- Hours Monday-Friday, 40 hours/week
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.