Creating and maintaining technical configurations and their requirements in our configuration tool
Managing the claims investigation process and relevant tooling
Owning operational reporting metrics, running root cause analysis on performance, and act as the go to source of knowledge for current business operations
Ensure delivered solutions meet required business operations SLAs
Provide support, technical solutions, and expertise as it relates to maintain an effective operating service model
Pull and run reports
Resubmit claims
File Management and support
Proactive dashboard and alert monitoring
Cross-Functional Collaboration
Communicate professionally and effectively with users, stakeholders, and technical teams to understand issues and deliver solutions.
Provide regular updates related to operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.
Continuous Improvement & Governance
Maintenance of support documentation, knowledge articles, and standard operating procedures.
Vendor & Partner Alignment
Communicate with Partners and Vendors, as needed, to resolve and escalate an issue
Maintain contact information,
Raise ticket with Vendors and after investigation, take action