The Senior D365 Business Analyst is a trusted functional leader for the D365 Finance & Operations ERP platform, responsible for balancing day-to-day operational support with strategic delivery. This role leads functional design, upgrade planning, testing, and UAT coordination to ensure system stability, compliance, and continuous improvement across the ERP landscape.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Business Partnership & Functional Leadership
- Act as the primary functional advisor to Finance, Supply Chain, and operational stakeholders.
- Lead requirements discovery, solution workshops, and design reviews.
- Translate business needs into functional design documents, user stories, and acceptance criteria.
- Provide guidance on D365 best practices.
Functional Solution Design & Configuration
- Own functional design and configuration across D365 F&O modules – Finance, Supply Chain, Project Management and Accounting.
- Configure D365 to support business processes while minimizing customizations.
- Define functional specifications for extensions, integrations, workflows, and reports.
- Collaborate with developers and partners to ensure functional intent is met.
Day-to-Day ERP Support
- Provide senior-level functional support, including issue triage, root cause analysis, and resolution.
- Act as an escalation point for complex or high-impact production issues.
- Perform configuration updates and support data corrections where required.
- Support critical business cycles such as month-end, quarter-end, and year-end close.
Upgrade Planning & Release Readiness
- Lead functional planning for D365 platform upgrades, hotfixes, and feature releases.
- Coordinate regression testing and validate upgrade readiness across ERP workstreams.
- Partner with technical teams to review release notes, deprecations, and feature enablement.
Testing & UAT Coordination
- Own functional test strategy across SIT, regression testing, and UAT.
- Coordinate UAT planning, execution, and defect triage with business users.
- Ensure test scenarios cover critical business processes.
- Validate fixes and confirm business sign-off prior to production deployments.
Governance, Change & Continuous Improvement
- Develop and maintain functional documentation, SOPs, and training materials.
- Support change management and user readiness activities.
- Identify opportunities for process improvement and automation within D365.
Data, Reporting & Controls
- Partner with reporting teams to define KPIs and reporting requirements.
- Support data validation, reconciliations, and downstream reporting accuracy.
- Ensure data integrity across integrations and reporting platforms.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.