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Freelance Onsite IT Support Technician ( m/w/d) at everience | Boar Signal
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Freelance Onsite IT Support Technician ( m/w/d)
everience
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Freelance Onsite IT Support Technician ( m/w/d)
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馃搷 Frankfurt am Main, HE, Germany
On-site
Full-time
Senior
Posted 2/27/2026
via smartrecruiters
ai
security
Job Description
Main responsibilities
Monitor and manage tickets in the ITSM tool (ServiceNow), plan and execute onsite interventions
Replace IT devices and peripherals (laptops, desktops, smartphones, printers, etc.)
Set up and configure equipment (laptops, desktops, smartphones, printers)
Manage meeting rooms and conference room systems, including Microsoft Teams equipment
Manage local IT stock and alert the ITS Site Leader when thresholds are reached
Update ServiceNow CMDB as required
Support IT aspects of special events (seminars, trainings, communication events, etc.)
Replace outdated equipment according to lifecycle management policies
Follow mandatory internal trainings (Site Security, GxP, Cybersecurity, etc.)
Forward tickets to appropriate assignment groups
Create AD accounts and manage users, distribution lists, and AD groups
Perform local software installations and manual patching
Ensure patch management for standard PCs in coordination with Cybersecurity teams
Pilot patch management for non-standard and industrial PCs
Level 1 coordination for printers (MFP and Zebra)
About everience
everience
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