To strengthen our User Support Services team, we are looking for an enthusiastic and skilled IT Operations Engineer who is passionate about operational excellence, service quality, and continuous improvement.
Your Responsibilities:
As an IT Operations Engineer, you will play a key role in delivering a highâquality digital workplace experience to our users across the Benelux region. Your main responsibilities include:
IT Support & Operational Excellence:
- Deliver highâquality IT support to end users, both remotely and onâsite when required, ensuring business continuity and user satisfaction.
- Act as secondâ and thirdâline support for IT incidents, service requests, and technical guidance.
- Contribute to our digital workplace strategy by supporting and improving daily IT operations.
Service Ownership:
- Serve as the Service Owner for existing or future Digital Workplaceârelated services, such as:
- Media4Display narrowcasting
- Cloud PBX solutions
- Mobile & rugged device management
- SharePoint
- Drive continuous improvement by identifying recurring issues and proposing sustainable solutions.