We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.
What we will achieve together:
Manage team activity
- Ensure and control compliance with procedures and commitments
- Provide training for team members regarding practices and customer context, oversee the improvement of their skills
- Plan the work of the team and control the adequacy of resources according to the activity
- Ensure the application of procedures and instructions
- Monitor the qualitative and quantitative levels of the team's activity
- Calculate SLAs and propose action plans
- Share knowledge and improve the team's skills