Technical Skills Required:
- Onsite IT support (1st / 2nd level)
- Windows environment, Office 365
- Azure & Entra ID
- Apple environment (Mac, iPhone, iPad)
- iTunes
- JAMF (strong asset)
- Hardware support (PCs, Macs, printers, scannersâŚ)
- Ticketing tools (ITIL)
Main Responsibilities:
- Support to end-users on workstations and mobile devices
- Installation, replacement, relocation, and removal of IT equipment
- Troubleshooting hardware and software incidents
- Support for monitors, printers, scanners, and docking stations
- Receiving, inventorying, preparing, and installing IT equipment
- Providing clear and timely feedback to users and ensuring proper ticket updates