Customer Support Manager

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities.