Enterprise Customer Success Manager 4

Enterprise Customer Success Manager 4 

Mountain View

Exp 2-5 years

Deg Bachelors

Relo

Bonus

Job Description

 Responsibilities • Account Manager for the Bay Area Healthcare Market is distinguished by additional specialized knowledge in breadth and/or depth, as well as record of success in sales. Viewed as an expert in the field. Assigned to large, complex, high visibility, strategic, or tactically important, named healthcare accounts. 

• Sells the organization’s products and/or services to, and maintains relationships with typically 20 existing named accounts that are of substantial strategic importance to the organization. 

• Develops strategies and orchestrates company resources to maximize sales volume and profit goals within assigned account. This is a strategic account management position. Accounts are target accounts that have a major strategic impact on the long-term success of the organization. Maintains contact with account at a high, executive level, focusing on the strategic nature of the relationship. 

• Represents the organization to the customer and the customer to the organization. Responsible for expanding and retaining named accounts while ensuring ongoing customer service. While responsible for meeting assigned quota, typically not measured on sales volume alone. Account penetration and balanced sales growth are important performance measures. 

• Primary point-of-contact sales manager for account regardless of account’s geographic location, Meeting Sales Quota. 

• Assigned to large, complex, high visibility, strategic, or tactically important accounts., Works independently. 

• Interfaces with all levels of management negotiating and influencing to build consensus. Presents programs internally and externally. Work is focused on operational plans in support of strategic goals.

Location USA - California, Mountain View - HQ

USA - California, San Francisco

Qualifications • Bachelor’s Degree or equivalent experience. 

• 6-8+ years demonstrated sales account management experience. Preferably in the Healthcare industry. 

• Ability to liaise with partners at all levels with demonstrated experience selling to the executive level customer preferably in the healthcare industry. 

• Excellent time management skills. Ability to take account ownership. Good analytical capabilities. 

• Excellent verbal and written communication skills. Excellent presentation skills. 

• Strong achievement against quota. 

• Specialist in advanced sales, technical, business skills. 

• Develops and cultivates lasting customer relations.