Manager, Applications Support

Manager, Applications Support 

 Bothell

Exp 2-5 years

Degree Bach

Relo

Bonus

Visa Candidates Welcome

Job Description

Qualifications

5 + years management experience preferred.

Strong communication skills, both written and verbal.

Experience working with budgets and cross functional or multiple departments. Interaction between functions and department.

Ability to manage remotely (geographically diverse).

5+ years experience supporting production applications and managing trouble tickets.

4+ years experience coordinating development efforts with various stakeholders, including business analysts, project managers, development, customers, and vendors.

2 + years business/functional analysis experience.  

Experience working directly with business partners on operational issues and communicating effectively to senior management as well as a large number of geographically dispersed customers.

Preferred experience:

Websphere

CQ

E-commerce or web-commerce

 Wireless industry experience (financial support, customer support/customer care, provisioning, or billing.

Education:

4 year degree or equivalent work experience

Responsibilities 

Work with the operational teams to plan objectives and the strategy to comply with professional standards and address the risks to the business.

Work cross-functionally with business teams to drive improvement strategies, execute tactics, and provide support on business-impacting issues. 

Review, coordinate and manage work performed by the team.

Build and maintain relationships with vendors to align and manage expectations of service including work products, timing, and the value to be delivered.

Demonstrate a thorough understanding of complex issues and apply knowledge to situations.

Use extensive knowledge to identify technological developments and evaluate the impacts on the business.

Use current technology and tools to enhance the effectiveness of deliverables and services.

Provide 24/7-day support as required