Manager, Applications Support - Configuration Management -

Manager, Applications Support - Configuration Management -

Bothell

Telecommunications Services

Exp 5-7 years

Deg Bachelors

Relo

Bonus

Job Description

Job Description 

Have the ability to support production software/Hardware configuration and deployments for a large middleware systems.

Manager, Application Support will provide guidance, leadership and expertise to team members and participate in performing procedures focusing on complex judgmental and/or specialized issues.

Qualifications 

Strong leadership skills, with an ability to lead and motivate a staff in a growing, flexible environment, utilizing diversity in approach and methodologies.

Experienced manager with proven ability to lead in a diverse market.

Minimum of 7 years work experience that includes leadership/management.

Project management experience.

No less than three years’ experience with relationship building.

3+ years’ experience in middleware technologies such as Tibco/ Oracle Fusion.

3+ years’ experience in Oracle Weblogic.

Coaching, mentoring, goal building and goal setting experience.

5+ years Telecommunication experience, preferably wireless.

5+ years of experience with operational principles and operational processes required.

5+ years managing software code fixes required.

Experience managing and working with vendors, customers, and internal resources.

5+ years’ experience managing IT support required.

Strong communication skills, both written and verbal.

5+ years’ experience coordinating development efforts with various stakeholders, including business analysts, project managers, development, customers, and vendors.

3+ years Business/functional Analysis.

3+ years testing.

Experience working directly with business partners on operational issues and communicating effectively to senior management as well as a large number of geographically dispersed customers.

Responsibilities 

Leading, managing, and coordinating activities of personnel.

Reporting, monitoring and resolving operational issues.

Oversee operations to ensure reliability, timeliness, and productivity. Develop and implement and execute strategic processes.

Reduce errors in deployments and attain high availability goals while still performing code deployments.

Identify key risks in development cycles and in resource allocation. Implement and maintain a project management solution.

Maintains a working environment that promotes productivity, responsiveness, high staff morale, motivation and excellence.

Provide 24/7-hour support as required.