MANAGER, APPLICATIONS SUPPORT - FAULT MANAGEMENT

MANAGER, APPLICATIONS SUPPORT - FAULT MANAGEMENT  

Visa Candidates Welcome

Job Description

•Have the ability to apply solid trouble-shooting concepts to discover and/or fix any issue that may impact or impede the ability to deliver system stability in a timely manner. 

•Manager, Application Support will provide guidance, leadership and expertise to team members and participate in performing procedures focusing on complex judgmental and/or specialized issues.

Qualifications •5-7 years experience required in IT or related field.

•2-5 years of management/lead experience required in IT or related field.

•Bachelor’s Degree required.

•10+ years experience in lieu of a Bachelor’s Degree.

•4+ years of management/lead in lieu of a Bachelor’s Degree.

•Strong leadership skills, with an ability to lead and motivate a staff in a growing, flexible environment, utilizing diversity in approach and methodologies.

•Experienced manager with proven ability to lead in a diverse market.

•Minimum of 7 years work experience that includes leadership/management.

•Project management experience.

•No less than three years’ experience with relationship building.

•3+ years’ experience in middleware technologies such as Tibco/ Oracle Fusion.

•3+ years’ experience in Oracle Weblogic.

•Coaching, mentoring, goal building and goal setting experience.

•5+ years Telecommunication experience, preferably wireless.

•5+ years of experience with operational principles and operational processes required.

•5+ years managing software code fixes required.

•Experience managing and working with vendors, customers, and internal resources.

•5+ years’ experience managing IT support required.

•Strong communication skills, both written and verbal.

•5+ years’ experience coordinating development efforts with various stakeholders, including business analysts, project managers, development, customers, and vendors.

•3+ years Business/functional Analysis.

•3+ years testing.

•Experience working directly with business partners on operational issues and communicating effectively to senior management as well as a large number of geographically dispersed customers.

Responsibilities •Leading, managing, and coordinating activities of personnel.

•Reporting, monitoring and resolving operational issues.

•Oversee operations to ensure reliability, timeliness, and productivity. Develop and implement and execute strategic processes.

•Identify key risks in development cycles and in resource allocation. Implement and maintain a project management solution.

•Maintains a working environment that promotes productivity, responsiveness, high staff morale, motivation and excellence.

•Provide 24/7-hour support as required.

CANDIDATE DETAILS

5+ to 7 years experience

Management Experience Required - Yes

Minimum Education - Bachelor's Degree