TECHNICAL APPLICATIONS SPECIALIST / FLOW CYTOMETRY

TECHNICAL APPLICATIONS SPECIALIST / FLOW CYTOMETRY

 5+ to 7 years experience

Responsible for providing field-based advanced flow cytometry applications support for BD Biosciences Cell Analysis external and internal customers. Technical Applications Specialist (TAS) uses advanced technical expertise in flow cytometry applications to support business initiatives. This position is a field based position and will be located in New Jersey or New York.

DUTIES AND RESPONSIBILITIES:

Provides onsite / remote technical consultations to BDB customers on products (instruments, software, and reagents). TAS records customer interactions, and shares results of the visits and support sessions to ensure collaborative efforts between different customer facing groups.  

Works independently, with minimum direct supervision.

Maintains high level of expertise in instruments, reagents and software and applications, and develops expertise on new products.

Provides customers with instrument and reagent demonstrations in workshop form, or as a product demonstration. 

Provides onsite support for sales/marketing events, including technical support for trade shows, sponsored seminar series, and user group meetings.

Assists customers with flow cytometry workflow development, optimization and implementation, and for example multicolor panels and assay development.

Develops and delivers technical presentations in alignment with BD business initiatives.

Identifies significant scientific and clinical trends or new issues, and participates in escalations process. Participates in product incident report/customer complaint reporting systems.

Makes recommendations for new products and applications as well as enhancements for existing products. Contributes to the product development process by serving on Commercial Excellence and other committees.

Assists with in-house product validations and collaborates with Validation department staff to write, execute, and report on validation protocols.

Keeps abreast of the basic requirements for regulatory compliance in own area of work and complies with those requirements. As required, participates in training on regulatory issues affecting own area of work. Participates in regulatory compliance questions/issues escalations process.

Promotes a safe work environment, and participates in Environmental Health and Safety programs. Notifies management of all observed hazardous conditions or unsafe work practices.

Travel for onsite support up to 70%; coverage for Mid-West regions. TAS maintains travel budget in alignment with BD travel policy.

Performs other related duties and assignments as required.

QUALIFICATIONS:

A minimum of a Bachelor's Degree.

A minimum of 5 years of flow cytometry experience.

Experience in flow cytometric applications is required.

Flexibility for domestic travel minimum of 70% of the time.

A valid driver's license.

ASSETS:

The ideal candidate would have a Bachelor’s Degree and/or advanced degree in life science or clinical fields.

Previous experience providing onsite technical customer facing support.

Previous technical demonstration experience in support of Sales.

Thorough knowledge of Pharmingen and BDIS products.

Effective analytical, troubleshooting, and problem solving skills.

Effective interpersonal, written, and oral communication skills.

Effective organization and planning skills.

SKILLS AND CERTIFICATIONS

flow cytometry 

Pharmingen and BDIS products.