MANAGER

MANAGER - WEST ROXBURY 

2+ to 5 years experience

WE'RE LOOKING FOR A MANAGER TO JOIN OUR TEAM OF PROFESSIONALS!

Our business is in the business of fun, and that means for our Employees as well as our Customers. We believe in celebrating successes, and recognizing performance. Since 1989, we have been putting smiles on the faces of players, both young and young at heart.We are the world’s largest company in the laser tag industry, with 60 corporately owned and operated locations across North American, and over 125 worldwide. We combine the classic games of tag and hide and seek with a high-tech twist. Players score points by tagging their opponents with a laser beam, in a large, multi-level arena, featuring specialty lighting, fog, and great music. We host birthdays, corporate groups, sports teams, schools, etc.

MANAGER

In partnership with the GM, you have strong customer service skills and the ability to inspire a team of people to deliver outstanding levels of customer service and fun. As a team leader, your responsibilities include supervising people, managing the delivery of the experience, and involvement in local marketing. If you have worked in a supervisory position in the restaurant, retail, service, or entertainment industry for 2-4 years, and can multi-task, you will be excited by the distinctive culture.

OVERVIEW: 

Responsible for the operation of a our center and local marketing, in conjunction with the General Manager, functioning as a team leader in directing and supervising staff and providing outstanding levels of Customer satisfaction and fun.

SPECIFIC RESPONSIBILITIES: 

Function as team leader of the Crew, ensuring everyone is motivated and productive in achieving Company standards, while personally setting an example for high standards of service

Supervise Crew to ensure efficient processing of players, while creating an outstanding entertainment experience

Assist General Manager in marketing plans, taking responsibility for special projects including attracting specific groups and special promotions

Ensure all equipment is maintained in good working condition, as per published guidelines, on a regularly scheduled basis and documented. When working on shift, ensure all equipment is on-line, resolving technical problems immediately

Utilize ACT! software to assist the General Manager with marketing initiatives and schedule activities

Provide optimum levels of Customer service including appropriate recording of all reservations and delivering a “WOW” experience

Complete prospecting and follow-up calls to market local business, community groups and sociations

Provide feedback to the General Manager regarding Employee morale, Customer satisfaction, business issues and make suggestions to heighten our success

In conjunction with the General Manager, assess the performance of staff and deliver performance reviews on a timely basis

Screen potential part-time Employees, conduct interviews using the Targeted Selection™ process and make recommendations for second interviews with the General Manager

Abide by the Company Code of Conduct

IDEAL CANDIDATE SHOULD HAVE WORKED FOR THE FOLLOWING COMPANY(IES): Restaurant, Entertainment or Recreation Industry, Service, Retail