This position works under the direction of the Director of Laboratory Services. This position, along with the Laboratory Coach, Quality/POC, is directly responsible for the operational management of the main laboratory and laboratory testing performed at all branch locations.
The Lab Coach is a salaried position. The expectation of exempt staff is typically 40-45 hours/week. The primary hours for this position will be 8:30am-5pm, with additional hours as needed. The position requires flexibility w/ hours depending on business needs, and could include earlier start times, later ending times, and/or weekends or holidays.
Position-specific Responsibilities
Responsible for the effective and efficient daily operations of the Automated Laboratory including Chemistry, Immunochemistry, Hematology, Coagulation and Urinalysis technical areas.
Oversees quality assurance activities for all areas of responsibility.
Develops and evaluates laboratory methodologies, protocols, and techniques in areas of responsibility and makes recommendations for the selection of new procedures, products, and equipment.
Ensures that staff are oriented and trained on procedures, operation of equipment, safety and patient care services and that competency assessment is developed and conducted according to accreditation standards.
Oversees ordering, care, maintenance, validation, and utilization of equipment to ensure accurate and efficient performance.
Maintains a working relationship with vendors to ensure favorable pricing contracts.
Works cooperatively with the Laboratory Information System staff to update lab software to support laboratory testing and reporting.
Collaborates with internal and external stakeholders to investigate patient care issues related to laboratory testing. Fosters positive physician interactions. Ensures appropriate handling of physician complaints and interacts with clinicians to address concerns regarding laboratory testing in areas of responsibility.
Works collaboratively with internal and external customers to ensure the lab test menu includes testing appropriate for patient care and turn-around times that meet or exceed expectations.
In partnership with the Laboratory Quality Coach, is responsible for coordination of day-to-day functions of all laboratory departments and oversight of all laboratory roles in the clinical laboratory.
Assists the Administrative Laboratory Director with the development of capital and operational budget.Monitors and controls operational expenditures and productivity to achieve budget growth and ensure financial viability.
Assists the Administrative Laboratory Director with hiring of new employees.
The coach’s mission is to motivate the team to practice Values and Service Excellence Standards. With equal parts inspirational and operational resolve, the Coach will clearly define expectations, processes and action steps to accomplish the department’s strategic goals. With “patient first” thinking as the beacon, the Coach will be the daily glue and obstacle remover that builds relationships and shared purpose within the team and across departments.