As an Accelerated Management Development Program Trainee, you will learn every aspect of how our business operates – from customer relations, sales, pricing, accounting, business development, health, and safety, conducting effective negotiations to employee development. You will receive guidance, mentoring, and support from current managers and teammates within a region and across Canada to build a successful career at EMCO as a Profit Centre Manager at an accelerated pace. Profit Centre Managers at EMCO have full autonomy and discretion to run our Profit Centre locations and make local/regional business decisions that are right for their team, market, and customers.
Additional duties will include:
- Defining goals and strategies to grow market share and share of customer wallet within a defined market segment
- Identifying location network opportunities as well as acquisition candidates
- Setting high expectations and raising standards of performance
- Ensuring quality of customer service and ongoing measurement of customer loyalty including monitoring satisfaction with products and services, complaint resolution and communication
- Supporting the business planning process (forecast reviews)
- Providing information on customer/competitive intelligence
- Assist the Regional Manager in:
- Development of a common vision — Engage Profit Centre Managers and draw upon the team to develop a common vision
- Development and application of a regional strategy – Build a strategy designed to differentiate EMCO amongst competitors
- Inspirational leadership — Develop and promote a culture of high expectations, a winning attitude, strong team dynamics, pride in achievements, fun and collaboration; create a culture which will encourage generation of new ideas, challenging the status quo and active sharing of information
- Customer relationship management – Develop and maintain strong relationships with our customer base
- Business and financial performance – Assist in developing increases in top and bottom-line performance with a view to achieving consistent and sustainable improvements in results and a track record of performance