As a Counter Sales & Material Handler, you will play a dual role in supporting both customer-facing sales and warehouse operations. You will be responsible for delivering exceptional customer service at the sales counter while also ensuring accurate and efficient handling of materials in the warehouse. This hybrid position requires strong communication skills, attention to detail, and a proactive approach to both sales and logistics.
Key Responsibilities:
Customer Service & Sales Support:
- Assist walk-in customers at the counter with product inquiries, recommendations, and order processing.
- Enter, pick, and pack sales orders generated at the counter.
- Promote products and drive sales growth through merchandising and customer engagement.
- Generate leads for the Outside Account Manager by networking with customers.
- Process returns, ensuring compliance with company procedures.
- Follow up on backorders and provide accurate delivery timelines to customers
Warehouse & Material Handling:
- Pick, pack, and ship customer orders accurately and efficiently.
- Receive, verify, and put away incoming vendor shipments and customer returns.
- Identify and store special order or damaged materials appropriately.
- Load and unload trucks using forklifts and other material handling equipment.
- Maintain warehouse cleanliness and safety by removing debris and reporting hazards.
- Document shipping discrepancies and initiate freight claims when necessary.
- Notify supervisors of inventory discrepancies or damaged materials.
Qualifications
- Strong customer service and communication skills.
- Ability to operate forklifts and other material handling equipment (certification an asset).
- High attention to detail and accuracy in order processing and inventory handling.
- Solid computer skills for order entry and inventory management.
- Ability to lift and move heavy materials safely.
- Knowledge of health and safety regulations in a warehouse environment.