The Counter Salesperson provides sales support to walk-in customers who come to our Profit Centre counters. The Counter Salesperson will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, the Counter Salesperson will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.
To experience success in the position, the Counter Salesperson will:
- Provide a professional atmosphere for our walk-in customers
- Uphold our core values and ethics with every interaction
- Be an effective teammate in the Profit Centre
- Understand the benefits and qualities of the different products the Profit Centre sells
- Be courteous, friendly and build relationships with customers and vendors
Job Duties and Responsibilities
- Assist customers who purchase material at the Profit Centre counters
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of counter merchandising and product promotion
- Assist teammates with bulk orders when needed
- Maintain product knowledge on all product offerings
- Enter, pick, and pack sales orders generated at the counter
- Maintain and clean the counter area including any merchandising displays
- Inform the buyer when stocks levels are low
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Process returns to customers both on account and cash sales including paperwork in compliance with all procedures
- Perform other tasks as requested by the Profit Centre Manager