The Lounge Housekeeper Supervisor will oversee the cleanliness and maintenance of our exclusive Lounge at Heathrow Airport. The ideal candidate will be responsible for leading a team of housekeepers, ensuring the highest standards of cleanliness and hygiene are maintained to provide our guests with a welcoming and comfortable environment.
What will you be doing?
- Supervise, train, and motivate a team of housekeepers, ensuring they perform their duties efficiently and adhere to company standards.
- Establish and enforce cleaning protocols and standards to ensure that all areas of the lounge, including seating areas, restrooms, and dining areas, are kept clean and well-maintained.
- Monitor and manage cleaning supplies and equipment, ensuring that the team is well-equipped to perform their duties. Order supplies as necessary.
- Ensure a high level of guest satisfaction by responding promptly to guest inquiries and concerns regarding cleanliness and service.
- Conduct regular inspections of the lounge to ensure compliance with cleanliness and hygiene standards, providing feedback and coaching to team members when necessary.
- Create and manage staff schedules to ensure adequate coverage during peak times, while also considering employee availability and preferences.
- Ensure that all cleaning practices comply with health and safety regulations, including proper handling and disposal of cleaning chemicals.
- Maintain records of cleaning activities, staff performance, and supply inventory, and report to the Lounge Manager on a regular basis.
- Work closely with other departments, such as food and beverage and front-of-house staff, to ensure a seamless guest experience.