Job Description
What will you do with us?
● Own the support Salesforce Board being the bridge between global ops and salesforce teach team, by troubleshooting bugs, managing user access, managing analytics requests approved by ops and making sure tech requests do not get lost in support but are communicated to PM on time for action.
● Provide high quality support to our internal users via ticket system
● Customize Salesforce fields, page layouts, record types, search, list views, queues, reports and dashboards
● Manage mass imports, updates and exports of data
● Ensure data integrity, security and perform required audits reviews
● Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
● Assist in conducting training to business owners for new features and help with roll-out
● Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
● Act as first-level Salesforce support by analyzing incoming tickets to determine whether issues are system bugs, data issues, or process gaps; escalate confirmed bugs promptly, guide users when issues are process-related, and proactively identify recurring trends to suggest training or process improvements.
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