As Customer Success Team Manager your main responsabilities will be:
- Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts;
- Develop, coach, and elevate the team鈥檚 seniority, as well as hire high-performance talent with a strong focus on efficiency and results;
- Engage directly with Enterprise clients at key moments in their journey (strategic renewals, critical risks, expansion opportunities, or solution redesigns);
- Act as a structured bridge between clients and the Product team, contributing insights to drive solution evolution and roadmap prioritization;
- Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey;
- Establish and monitor clear KPIs (MRR, churn, NRR, activation, onboarding time), ensuring consistent target achievement;
- Ensure product adoption through data-driven and personalized customer journeys;
- Identify and structure expansion opportunities within the active customer base;
- Reduce churn through structured action plans, combining data analysis and active customer listening.