Security Dispatch Supervisor

Job Purpose

The Security Dispatch Supervisor will be responsible for the efficient and effective operation of the security dispatch center. This role will ensure timely response to security incidents, effective communication with security personnel and other stakeholders, and accurate record-keeping across the hospital, contributing to a safe and secure environment for patients, staff, and visitors.

Core Responsibilities

Dispatch Operation

· Receive and process incoming calls for security assistance.

· Dispatch security personnel to various locations within the hospital.

· Monitor security cameras and other surveillance equipment.

· Maintain accurate logs of all dispatch activities.

· Prioritize calls based on the nature and urgency of the situation.

Incident Documentation and Reporting

· Document all security incidents and dispatch activities in detail.

· Prepare incident reports and submit them to appropriate personnel.

· Maintain confidentiality of sensitive information.

· Ensure the accuracy and completeness of all records.

· Analyze incident data to identify trends and patterns.

Emergency Response

· Respond to emergency situations according to established protocols.

· Coordinate with other emergency services (e.g., police, fire department) as needed.

· Provide support to security personnel during critical incidents.

· Maintain calm and composure during stressful situations.

· Activate emergency notification systems as required.