Job Description
Supports Senior Manager in the delivery of services to / at client premises on delegated engagement / project. Focus on the management and delivery of client engagements, as well as sales and practice development. Develop high-performing people and teams, leading and supporting them to make an impact that matters, and setting the direction to deliver exceptional client service.
Strategic Impact
Support the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
- Track outputs against Service Level Agreement and report to Senior Manager on any unforeseen issues arising
- Seek to identify additional sales opportunities in client business
- Assist in the preparation of proposals/tenders and presentations on request
- Be a supporting resource in planning of sales presentations and client negotiation teams for new and retained business
- Develop market network in business and build relationships that generate leads
- Build relationships across Deloitte service lines to understand broader offerings and seek opportunities for cross-selling
- Generate innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client
Budgets / Profitability
- Manage engagement budget through accurate budgeting, cost control and profitability management
- Monitor that time and expenses on engagement are accurately recorded and submitted weekly
- Manage WIP on engagement and ensure billings are timeously done and collections followed up