Job Summary
The Lead, Provider & Partner Relations will be responsible for managing and strengthening the organisation鈥檚 relationships with healthcare providers and strategic partners across Imo State. This role oversees provider engagement, collaboration, contract management, and issue resolution to ensure high-quality service delivery, compliance with organisational policies, and alignment with regulatory standards.
Responsibilities
- Develop and manage systems for engaging, tracking, and analysing provider and partner relationships.
- Lead the onboarding, orientation, and ongoing engagement of healthcare providers and strategic partners.
- Oversee the negotiation, execution, and management of provider and partner contracts, ensuring compliance with organisational and regulatory requirements.
- Serve as the primary point of contact for provider and partner concerns, facilitating timely and effective resolution of issues and disputes.
- Prepare regular reports on provider engagement trends, partnership outcomes, and recommendations for service improvement.
- Collaborate with relevant departments to address systemic issues and implement corrective actions related to provider and partner relations.
- Provide training and support to staff on provider engagement, partnership management, and stakeholder relations best practices.