Job Summary
The Lead, Feedback & Grievance is responsible for managing the organisation鈥檚 feedback and grievance mechanisms to ensure responsive, transparent, and effective resolution of concerns raised by patients, staff, and stakeholders across Imo State. This role oversees the collection, analysis, and reporting of feedback, and ensures grievances are addressed in line with organisational policies and regulatory standards. The position is essential for fostering trust, improving service quality, and supporting the organisation鈥檚 commitment to accountability and continuous improvement.
Responsibilities