We are seeking a Senior Manager with proven consulting expertise in Customer Strategy and Design. As a Senior Manager you will support the Customer Leadership in growing and maturing the Customer Strategy & Design Offering, this will include, capability build, market development initiatives, driving and implementing strategy, revenue generation, business growth and the delivery of Customer Strategy & Design projects.
This is an excellent opportunity to build and enhance your skill set in a customer centred environment that is focused on driving growth and delivering impactful solutions across our clients in various industries.
Key Responsibilities:
- Delivery Excellence: Deliver exceptional quality results to our clients by leveraging CS&D tools, methodologies and ways of working.
- Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement and relevant strategy work. v
- Assist clients to identify the right key performance indicators (KPIs), highlight areas of improvement, and influence their strategy.
- Build deep professional relationships across a diverse network of executives and use a flexible influencing style to gain buy-in and drive impact.
- Support business development and project delivery of Customer Strategy and Design projects across the following client needs:
- Product innovation & design, product strategy management & delivery
- Growth strategy complimented by offering research & insights
- Proposition design, pricing & promotions
- Customer centred operating models
- Customer strategy & segmentation
- Data and analytics
- Digital marketing
- Experience design
- Rapidly ideate and create concepts and articulate strong storylines to clients.
- 鈥疎xhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly. Inspire and influence stakeholders at all levels through well-structured arguments and trade-offs supported by evidence, evaluations, and research.
- Outcome-Driven Accountability:鈥疎mbrace and drive a culture of accountability for customer and business outcomes. Develop solutions that solve complex business problems with valuable outcomes, ensuring high-quality, lean designs and implementations.
- Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives. Establish a strong leadership brand and inspire the team through passion, integrity, and appreciation of others.
- Lead a cross functional team, integrating product strategy, product design, together with leveraging the business and technology teams.
- Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams.
Experience:
- Min of years working experience with deep functional knowledge in one or more of the key offerings listed above
- Minimum 5 years in a client facing as well as 5 years in a management role with a focus on Customer Strategy & Design
- Experience with a Tier-One Professional Services Firm and/or leading blue-chip organisation in related industry vertical
- Experience leading and managing multidisciplinary project teams to deliver tailored strategic solutions across or in chosen industry verticals