The Senior Manager, Strategic Operations is a critical leadership role designed to multiply the COO鈥檚 capacity and drive institutional transformation as the company scales across multiple countries and business lines. Operating directly within the COO's office, the role is responsible for embedding enterprise-wide operating cadence, executing digital transformation milestones, building performance management infrastructure, and ensuring integrated strategic execution across the organisation. It is a structural necessity for the next phase of growth - not discretionary and carries significant influence without direct line authority.
Key Attributes
- Serve as a trusted execution partner to the Group COO and senior leadership, supporting delivery against key business objectives and company-wide initiatives.
- Coordinate and track progress across major strategic programes (including digital transformation and operational excellence projects), ensuring alignment, timely execution, and measurable results.
- Develop and implement practical frameworks for performance monitoring, operational governance, and project reporting.
- Work cross-functionally with Operations, Trading, Finance, and Retail teams to identify obstacles, support project delivery, and drive solutions that enable effective execution.
- Prepare clear presentations, status updates, and reporting materials for executive decision-making.
- Identify opportunities to improve business processes, support change management, and embed best practices across functions.
- Facilitate collaboration and maintain regular, effective communication between teams and key stakeholders to ensure priorities are met.