Key Roles and Responsibilities :
- Knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, SPM, CSM, SecOps and GRC.
- Facilitate workshops with clients to gather business requirements, understand their needs, and translate those requirements into actionable tasks for the development team.
- Develop and maintain detailed documentation for configurations, integrations, and system processes.
- Provide expert advice to clients on best practices for ServiceNow upgrades, patching, and ongoing system maintenance.
- Act as Scrum Master for the ServiceNow implementation projects, ensuring adherence to Agile methodologies and best practices.
- Track and report on the progress of sprints, ensuring that deliverables are achieved and client expectations are met.
- Strong communication and problem-solving skills.
- Excellent communication and interpersonal skills to work with both technical and non-technical stakeholders.