The impact you’ll make:
As a Senior Client Account Manager, you will support our Lead Client Partners to develop and grow their business. Your typical day will include:
- Working alongside the Lead Client Partner, you will lead account management planning and processes and support the client service teams to drive account goals for a small portfolio of key accounts.
- You will drive high performance account operations by bringing best practice from Global and other industry-aligned accounts, driving appropriate account cadence, and developing impactful client service team agendas, speakers, and engaging topics to drive growth and relationship building with the client
- Work closely with the Lead Client Partner to bring together and connect a mix of resources, expertise, and people across different service portfolios, to uncover opportunities and deliver targeted client solutions as a unified Deloitte brand.
- Facilitating pursuit strategy workshops with the Partners to understand the client’s strategic objectives and identify the resources and actions needed to position effectively with the client
- Actively managing the health and quality of the opportunity pipeline. Providing reporting and meaningful insights.
- You will own procurement and panel management for your accounts, including building your procurement relationships at the client where appropriate
- Undertake client feedback interviews and win/loss reviews to generate client insights and trends to continuously learn and evolve our market approach to deliver client needs and make an impact that matters.