The impact youâll make:
- Managing a pipeline of project priorities, enhancements requirements, and support tickets across various clients and collaborating with various Deloitteâs Technology Consulting communities to resolve these.
- Providing creative solutions for your clients as a trusted advisor and integrating these solutions across work streams. Leading the SAP delivery team to meet clientsâ requirements under their existing operate contracts, many of which follow a modern agile delivery model.
- Helping to develop high performing people and a culture aligned to Deloitteâs values to âmake an impact that mattersâ resulting in the delivery of exceptional client service.
- Building relationships with Deloitte colleagues and client users, SMEâs and upwards to CIO and CFO level to manage the relationship, related commercials and ensure we are proposing solutions that meet their requirements.
- Continuously cultivating client relationships, including active involvement with presales and procurement processes.
- Provide an understanding of SAP solutions and the delivery of SAP support to clients to manage and support the team effectively.
- Oversee resolution of major incidents and problems, ensuring timely communication and escalation working with 3rd parties like SAP where required to support resolution of any product issues.
- Manage budgets related to service delivery and ensure cost-effectiveness.
- Owning the end-to-end SDLC, including testing and supporting post production deployment issues and hyper care.
- Work to balance available resourcing across the resolution of defects and delivery of new solution enhancements based on a prioritisation that has been agreed with the client aligned to an agile delivery approach.