As a Junior Customer Strategy & Design Consultant, you will support project teams to understand and analyse client challenges, uncover customer, user, and employee needs, and help shape customer and service strategies using human‑centred design approaches. Your work will involve supporting research, contributing to journey and service design artefacts, participating in workshops, and helping translate insights into clear experience concepts, strategic recommendations, and practical outcomes. You’ll collaborate closely with multidisciplinary teams and help communicate ideas through storytelling, simple visual artefacts, and structured thinking.
In the Customer Strategy & Design (CS&D) team, we are a diverse team of strategists, designers, and innovators, working at the intersection of business, technology, and human experience. Our mission is to help New Zealand’s leading organisations deliver positive impact through design‑led transformation, customer‑centric strategy, and service innovation. We guide clients through the design process to create great product and service experiences that meet the needs of customers and achieve the desired outcomes for their organisation.
Our work includes: customer research, customer experience and service strategy, end‑to‑end experience visioning, service design, journey mapping, service blueprinting, prototyping and testing of future experiences (both digital and physical) and workshop facilitation.
The CS&D Team is led by Auckland-based Deloitte Digital (Customer Portfolio) Partner, Leissa Wheatley.
Your typical day will include: