Manage and respond to customer complaints received through various communication channels, including telephone and e-mail.
Investigate complaint cases by analyzing customer requests and collaborating with relevant internal teams and external partners to identify effective solutions.
Ensure regular and transparent communication with customers throughout the resolution process and provide timely updates regarding case status.
Contribute to continuous improvement by documenting cases and sharing insights related to customer experience and service quality.
Participate in internal trainings to maintain up-to-date knowledge of company products, services, and customer processes.