As a Senior Client Support Administrator you will support the day to day administration of Client Support, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
This is a fixed term contract for 12 months.
Working hours: Various daytime shifts, 06:00 - 18:00
As a Senior Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.
Key Duties of a Client Support Administrator:
- Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
- Key manual orders onto SAP ensuring a 5 point check is completed for each order processed.
- Chase any missing / outstanding orders with the client obtaining clarification of receipt or non-receipt
- Control duplicate receipt of orders communicating to the client and confirming if orders are to be processed or cancelled
- Control of customer shelf life settings within SAP
- Manage EDI crashes within SAP, processing failures and resolving issues
- Cap and allocate stocks to orders capturing fulfilment to customers where requested
- Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
- Deal with Clients face to face, by phone or email, ensuring queries are dealt with are managed in a timely and professional manner
- Provide Client reports that are accurate and communicated within the agreed timeframes
- Ensure positive client experience through high quality service and communication thereby attaining client retention
- Provide detailed traceability reports to clients within an agreed timescale
- Obtain special costs for one off delivery points and off delivery destinations
- Communicate with internal and teams to achieve query resolution for Clients
- Train new starters on full end to end processes
- Support and work alongside Client Support Supervisors providing assistance where required
- Help towards maintaining adequate holiday and sickness cover throughout the team
- To learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively
- Identify key areas of improvement of the day to day running of each account
- Ensuring with the support of the Supervisors each personnel has a balanced workload