Reporting to Site Manager, the Assistant Site Manager will manage the day to day operations within all areas of the site which includes the catering facilities, ensuring the team work consistently towards providing a high standard of customer service and at times will deputise in the absence of the Site Manager.
Salary: £27,359.00 per annum
Working hours: Monday to Friday -14.00-22.00
Key Duties of Assistant Site Manager:
- Ensure Health and Safety and Food Safety rules are complied with to provide a safe environment for staff and customers.
- Be fully aware of the Company Health and Safety and Food Safety policies and any updates on such matters and responsibilities regarding these
- Ensure all staff on site are fully aware of/receive regular updates of their responsibilities and any new regulations regarding Health and Safety and Food Safety upon induction and throughout employment; Ensure full understanding of and adhere to correct accident/incident reporting procedure.
- Maintain such logs and checks as may be required to operate in safe and legal manner and train staff in these procedures.
- Ensure regular interaction with customers to gain understanding of their needs.
- Proactively respond to the market to generate and improve business.
- Ensure sales are maximised by the introduction and assessment of regular promotional displays and activities.
- Responsible for ensuring every member of staff has an agreed performance contract and is appraised each year. Ensure that identified training needs are communicated to the Health and Safety Manager/Operations Director
- Be responsible for ensuring new staff receive induction training, and all employees receive training/attend training courses relating to their role.
- When necessary, interview and recruit suitable personnel.
- When necessary, follow company disciplinary, appeals and grievance procedures.
- Lead the site team by examples of good customer service.
- Manage complaints by customers and ensure staff are equipped to handle customer complaints.
- Ensure sales figures and wage hours are reported to Head Office on a weekly basis within the specified time scale.
- Ensure Head Office receive the stock take results within the specified time scale each month.
- Ensure fuel reconciliation figures are forwarded to Head Office as per the accounting timetable.
- Maintain adequate controls and carry out random checks to identify any fraudulent activities or any misuse I site procedures.
- Authorise petty cash sheets on a monthly basis.
- Assume responsibility for ensuring till discrepancies are fully investigated.
- Respond to action plans from the site audits and stock takes within the time scales given.
- Liaise with the Shop Buyer with regard to scan rates, product or promotions and any associated problems. Monitor stock against range books and ensure all stock order sheets are returned by due dates; Ensure all promotions and associated materials are run correctly.
- Assume responsibility for the control of all site costs.
- Ensure the wage expenditure is controlled and relative to sales performance.
- Investigate stock take results as required
- Attend/chair site/other meetings as and when required or requested.
- Carry out weekly standards check on each site.
- Attend annual appraisal and quarterly reviews when requested
- Cover all areas of site as and when required, this includes catering, shop and all other areas